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Nixeny

Since 2021, Nixeny has been a boutique agency based in Mersin, providing digital solutions to businesses across Turkey. We help your brand shine in the digital world.

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  • +90 535 878 48 00
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  • Mersin, Turkey
  • Monday – Saturday: 09:00 – 18:00
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Common questions

Frequently Asked Questions

Straight answers to the 35 questions we hear most about pricing, timelines, delivery and support.

General Questions

How we work, pricing, payment and support after delivery.

How do you set your prices?

We quote by scope rather than from a fixed price list, because the same job carries a different workload on every project. Once we've heard what you need, we send a proposal with every line item spelled out. The quote is free, and nothing hidden shows up later.

How does payment work?

The standard split is 50 percent up front and 50 percent on delivery. On larger scopes we can break payment into milestones. We accept wire transfer, EFT and credit card.

How soon will I have it?

Simple projects take 2-3 weeks and larger ones 4-8 weeks. We give you a firm delivery date before we start and treat that date as a commitment.

Do you only work with clients in Mersin?

No. We have clients across Türkiye and abroad. The process runs remotely, so location doesn't change how we work.

Do you provide support after the project ends?

We stay with you after delivery. Reach us on WhatsApp for technical issues and updates, and move to a monthly maintenance plan whenever the need becomes regular.

Web Design

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Timelines, admin panels, hosting and technical SEO on business sites and custom design projects.

How long until the website goes live?

Business sites take 2-3 weeks, and larger custom-designed projects 4-6 weeks. What moves the timeline most is having your copy and images ready; we give you a firm date before we start.

Will it look right on mobile?

Every site we build is responsive. Nothing ships until we've tested it separately on phone, tablet and desktop.

Can I update the site myself?

Yes. We hand over an admin panel where you can edit copy and images and add or remove pages. Training on the panel is included in the price.

Are hosting and the domain included?

The first year of hosting is on us. We help with the domain registration, and if you'd rather use your own hosting provider, we set everything up there.

Does the site come SEO-ready?

The technical fundamentals are included as standard: speed optimization, heading and meta structure, mobile compatibility, clean URLs and a sitemap. Keyword-targeted content and ranking work run as a separate service.

SEO & Google Ads

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Timelines, expectations and reporting across organic visibility and paid search.

When will I see SEO results?

The first movement usually starts around 2-3 months, and durable rankings settle in at 6-12 months. Competition in your industry and the site's current technical condition set the pace.

Do you guarantee first-page rankings on Google?

No. Google's algorithm decides rankings and it changes constantly, so an agency that guarantees a position isn't telling you the truth. What we commit to is full transparency on the work we do and how we measure it.

Which keywords do you focus on?

We weigh search volume, competition and conversion potential together for your industry and audience. You approve the target keyword list before any work begins.

What's the difference between Google Ads and SEO?

Google Ads gives you visibility immediately, for as long as you fund it; SEO takes time but the traffic it earns stays. For most businesses the right setup uses both together.

Do you send monthly reports?

We report every month: ranking movements, traffic analysis, the work completed that month and the plan for the next one.

Mobile Apps

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Technology choices, app store processes and post-launch maintenance on iOS and Android.

Are iOS and Android built separately?

No. We ship to both platforms from a single codebase using React Native or Flutter, which lowers both the cost and the burden of future updates.

Do you handle submitting the app to the stores?

Yes. Setting up the App Store and Google Play accounts, submitting the app and managing the review process are all on us.

How long does a mobile app take?

Simple apps take 4-6 weeks and complex projects 2-4 months. We give you a firm date once the scope analysis is done.

Do you handle updates and maintenance?

Monthly maintenance plans cover bug fixes, security updates and new feature development.

Do you support push notifications?

Push notifications come standard in every app we build. They're one of the most effective ways to bring users back, so we plan how they're used from the start.

E-Commerce

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Platform choices, payment and shipping integrations, running the admin panel and marketplaces.

Which e-commerce platform do you use?

WooCommerce, Shopify or custom development, depending on the project. Your catalog size, your operations and the integrations you need decide which one fits, and we make that call together.

Do you set up payment integrations?

We integrate the widely used payment providers, iyzico, PayTR and Stripe above all. Installment payments can be set up as well.

Is shipping integration available?

We set up automatic integrations with Yurtiçi Kargo, Aras, MNG and PTT. Tracking numbers go out to the customer automatically.

Is managing stock and orders difficult?

You handle products, stock, orders and customers from a single panel. We train your team on it at delivery.

Do you set up marketplace integrations?

We can connect Trendyol, Hepsiburada, N11 and Amazon. Products and stock stay managed from one place.

Social Media

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Account management, content production, posting cadence and where we draw the line on ads.

Which platforms do you manage?

Instagram, Facebook, X, LinkedIn, TikTok and YouTube. You can focus on a single platform or have us manage several.

Who creates the content?

Our graphic design, copywriting and video production team creates it. All we need from you is approval on the monthly plan.

How often do you post?

We generally recommend 3-5 feed posts a week plus regular stories. We set the cadence together based on your industry and the plan you choose.

Is ad management included?

Meta and TikTok ad management is a separate service. The ad budget is yours; the setup and optimization are ours.

Do you guarantee follower growth?

We don't sell fake followers. We're after an audience that genuinely engages and can turn into customers, so we work only with organic growth strategies.

Graphic Design

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Logos, brand identity, delivery formats, print production and revisions.

How long does a logo take?

Usually 1-2 weeks. We present 3-5 different concepts first, then finalize the direction you pick through revisions.

What's in the brand identity package?

Logo, business cards, letterhead, envelopes, folders, a presentation template, social media graphics and a brand guidelines document.

Which file formats do you deliver?

We deliver AI, EPS, PDF, PNG and JPG in full, along with the vector source files.

Do you handle printing too?

Design and print preparation are on us. For the printing itself we point you to print shops we've worked with for years, and we'll oversee the job for you if you'd like.

How many revisions do I get?

Once the concept is chosen, we revise until you're happy with it. We don't charge extra based on the number of revisions.

If your question isn't listed

Describe your project in a few sentences and we'll come back with a clear answer, plus a price range and a timeline if the scope calls for one.

Message us on WhatsAppFill out the contact form

Monday – Saturday: 09:00 – 18:00